Principle 12 of 14
Mutual Trust
There must be mutual trust between the military project organization and the contractor, the very close cooperation and liaison on a day-to-day basis. This cuts down misunderstanding and correspondence to an absolute minimum.
— Kelly Johnson, Skunk Works Rule #12
How We Apply This at Skunk Global
We treat customers like partners, not ticket numbers. When you reach out, you get a real person who knows the product and cares about your success. Trust goes both ways—we trust our customers to give us honest feedback, and they trust us to actually listen. Close relationships mean we understand real problems, not just symptoms. It also means less back-and-forth, less misunderstanding, less frustration on both sides.
See All 14 Principles
Explore the complete Skunk Global Creed and see how we apply these principles to building products for creatorpreneurs.
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