1. Introduction
At SkunkGlobal, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services.
Key principle: We believe you should own your data. All customer data you create using our WordPress plugins remains on your WordPress site. We do not have access to or store your customer information, course content, or membership data.
2. Information We Collect
2.1 Account Information
When you create an account with SkunkGlobal, we collect:
- Name and email address
- Password (encrypted and never stored in plain text)
- Billing information (processed securely through Stripe)
- WordPress site URL(s) where our plugins are installed
2.2 Usage Information
We automatically collect certain information about how you use our services:
- Plugin usage and feature interactions
- Error logs and performance data
- Browser type and device information
- IP address and general location
2.3 Information We Don't Collect
We do NOT collect or have access to:
- Your customers' personal information (CRM contacts, form submissions, etc.)
- Course content, membership content, or landing page content
- Analytics data from your visitors (SkunkAnalytics data stays on your server)
- Social media posts or content created in SkunkSocial
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process payments and manage subscriptions
- Send you important updates about our services
- Respond to your support requests
- Detect and prevent fraud or abuse
- Comply with legal obligations
- Send marketing communications (only with your consent)
4. Data Storage and Security
4.1 Your Customer Data
All customer data created through our plugins (contacts, form submissions, course enrollments, membership data, analytics, etc.) is stored exclusively on your WordPress database. We never transmit, store, or access this data.
4.2 Our Data Storage
Account information and usage data we collect is stored securely using:
- Encrypted databases
- Secure cloud infrastructure
- Regular security audits and updates
- Access controls and authentication
4.3 Payment Security
All payment processing is handled by Stripe, a PCI-compliant payment processor. We never store your full credit card information on our servers.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:
- Service Providers: We use third-party services (Stripe for payments, hosting providers, email services) who are contractually obligated to protect your data
- Legal Requirements: If required by law, court order, or government regulation
- Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice to affected users
- With Your Consent: When you explicitly authorize us to share specific information
6. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences
- Understand how you use our services
- Improve website performance
You can control cookies through your browser settings. Note that disabling cookies may affect functionality.
7. Your Privacy Rights
You have the right to:
- Access: Request a copy of the personal information we have about you
- Correct: Update or correct your account information
- Delete: Request deletion of your account and associated data
- Export: Download your account data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Object: Object to certain types of data processing
To exercise these rights, contact us at privacy@skunkglobal.com
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.
10. Data Retention
We retain your information for as long as your account is active or as needed to provide services. When you delete your account:
- We delete your account data within 30 days
- Some information may be retained for legal or security purposes
- Backup copies may persist for up to 90 days
- Downloaded plugins and data on your WordPress site remain under your control
11. Third-Party Services
Our services integrate with third-party platforms:
- Stripe: Payment processing (subject to Stripe's privacy policy)
- WordPress.org: Plugin distribution (subject to WordPress privacy policy)
- Any integrations you enable are subject to those services' privacy policies
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Updating the "Last updated" date at the top of this page
Your continued use of our services after changes constitutes acceptance of the updated policy.